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We are currently experiencing issues with payments on Google Play. We are working with Google to resolve this as quickly as possible. We apologize for the inconvenience!

GENERAL

How are the 'Second Breakfasts' and other stats calculated?

Here is a quick summary of how they are calculated:

  • Late mornings: If your first registered movement of the day is after a certain time in the morning.
  • Second Breakfast: If you have moved around, but then take a break between certain times in the morning.
  • Elevenses: Similar to second breakfast but somewhat later.
  • Afternoon Tea: Also similar but in the afternoon.
What does the 'Paddling Bonus' mean?

During some parts of your quest your avatar will travel by boat. Paddling down-streams would typically move you quite much faster than normal walking. When the paddling bonus is turned on you will receive extra bonus distance in the quest for all distance you walk in real life. The bonus varies depending on the conditions of the (in-game) river but is generally a factor of 2x to 5x your real life walking distance.

The bonus distance will only affect your progress in the quest, it will not show on any of your Quest Stats.

Is it possible to keep up with Mr Underhill?

Mr Underhill is very fast indeed! He is in a great hurry as the fate of the world rests on his shoulders. Still, he does take a couple of very long breaks along the way (it is hard to blame him when there is elven food, wine and song on the menu). If you want to challenge him then you should aim at averaging at least 8 miles (13 km) per day, with “Paddling bonus” turned on.

Luckily, for those of us that identify more with the the average halfling, there are other challengers to choose from.

DEVICE COMPATIBILITY

Which type of Android devices can I run Fantasy Hike on?

Fantasy Hike is primarily intended for mobile phones that have a sensor for step counting.

Will Fantasy Hike work with my Wear OS device?

Fantasy Hike does not run on Wear OS, but the steps and/or distance data from your Wear OS device can be synced to Health Connect, either via the device's companion app or a fitness app that you install on the device (e.g., Google Fit). Fantasy Hike can then retrieve the data from Health Connect.

Will Fantasy Hike work with my Fitbit device?

Yes, you can configure Fitbit to sync data with Health Connect, allowing Fantasy Hike to retrieve it from there.

Does Fantasy Hike work with Google Fit?

Yes, you can configure Google Fit to sync data with Health Connect, allowing Fantasy Hike to retrieve it from there.

QUEST TRACKING

How does Fantasy Hike track my distance?

Fantasy Hike uses the device’s step counter sensor to count all your steps and then estimates your distance based on your step length.

Fantasy Hike can also use data from other sources through Health Connect, see Health Connect section.

I just purchased Unlimited Distance / Premium. How do I get all the miles from when I started my Quest?

Go to:

Settings Tab -> Quest Tracking -> Scan for Old Data

When you scan for old data Fantasy Hike will also update the distance for all days.

How do I report data manually?

Fantasy Hike does not yet have a way to report data manually directly in the app, it is something that we are planning to add.

In the meantime it is possible to manually add data in another app, such as Google Fit, which syncs it to Health Connect from which Fantasy Hike can pick it up.

Does Fantasy Hike count the distance that I drive?

No. However if your device is positioned in a way that triggers the step counter sensor it can result in steps and distance.

If you use Health Connect as a source and have another device or app that reports driving distance as a ‘distance activity’ then Fantasy Hike may pick up the data from Health Connect.

How is my Step Length calculated?

You can configure your step length manually

Settings Tab -> Body Measurements -> Step Length

See below for how to measure your step length.

Or you can let Fantasy Hike set it automatically. It is then recommended that you set your gender, height and year of birth.

How do I measure my Step Length?
  1. Find a location with a known distance, such as a track or marked path.
  2. Walk at least 50 steps, counting each step as you go.
  3. Divide the total distance traveled (in meters or yards) by the number of steps you took. This will give you your step length.
  4. Convert your step length into inches or centimeters.

Since Fantasy Hike measures all the steps you take during the day, you may not want to take large steps (as if taking a brisk walk) but rather try to walk like you do at home/work.

What does ‘Scan for Old Data’ do?

It will search Health Connect for additional data reported since the start of your quest. When it does this it will use the activity that is currently configured in the Health Connect settings (Steps or Distance).

Note that it will only add additional data/steps, it will never decrease the current calculated distance. The reason is that this could lead to very undesired loss of data.

After searching for additional data it will update the distance and stats for every day of the quest.

Since this may have a big impact on your quest data it is recommended that you first save your quest.

Limitations: Health Connect allows apps to read data for up to 30 days prior to the time permission was first granted. This means that if you re-install Fantasy Hike it will not have access to search for additional Health Connect data that is reported more than 30 days prior to the re-install (even if your quest have an earlier start date).

HEALTH CONNECT

What is Health Connect?

“Health Connect gives you a simple way to store and connect the data between your health and fitness apps, without compromising on privacy.”

Health Connect is developed by Google. Starting in Android 14 it is a part of the Android system, on earlier versions it can be installed as an app from Google Play Store.

Fitness apps such as Google Fit, and companion apps to different fitness devices can report fitness data to Health Connect. Allowing other apps, such as Fantasy Hike, to retrieve it from there.

How do I integrate Fantasy Hike with Health Connect?

Go to:

Settings Tab -> Quest Tracking -> Health Connect

At the top of the page you can see the current status

  • Not installed:

    Click to open the Health Connect page on Google Play Store

  • No Access:

    Click to open Health Connect and give Fantasy Hike permission to read ‘Distance’ and ‘Steps’. Fantasy Hike requires access to both these activities to work with Health Connect.

  • Access:

    Fantasy Hike has access to Health Connect Data. You can click to open Health Connect and manage data and access.

What is the difference between the ‘Steps’ and ‘Distance’ options?

Depending on what devices and apps you have that report data to Health Connect you may get more accurate data from either the Steps or the Distance activity.

Steps

When ‘Steps’ is selected Fantasy Hike will use the steps data from Health Connect and calculate the distance based on the step length configured in Fantasy Hike. This is a good option if the Health Connect sources only report steps or if some source reports distance data for activities such as driving.

Distance

When ‘Distance’ is selected Fantasy Hike will use the distance data from health Connect. This can be beneficial if you have a Health Connect source that can give a more accurate distance than what is possible for Fantasy Hike to estimate from your step count. For example a source that uses GPS tracking, or a source that can estimate the step length for each step.

What if I only want to use data from Health Connect?

If both Health Connect and the Device Step Counter is enabled Fantasy Hike will retrieve data from both and select the data from the source that will result in the longest distance during a small time period.

If you only want to use data from Health Connect you can disable the Device Step Counter:

Settings Tab -> Quest Tracking -> Device Step Counter

This can be a good option if you have an external device that reports accurate data for your walking/running activities

Why is my Health Connect data not synced immediately?

Google sets a limit on how frequently apps can sync with Health Connect. As a result, there is usually a delay both before the app with the data syncs it to Health Connect and then an additional delay before Fantasy Hike retrieves it.

QUEST MANAGEMENT

How do I transfer my Quest to my new phone?

Your quest is included in Fantasy Hike’s app data, so if you use one of the standard Android methods to transfer data from your old phone to your new phone, your quest will be transferred as well.

Alternatively, you can save your quest to a file and load it onto your new phone. You do that here:

Settings Tab -> Quest Management
Is my quest backed up?

If you have enabled cloud backup on your phone (this can be done in the Settings app), Fantasy Hike’s data, including your quest, will be backed up.

Currently, we do not back up your quest on our servers.

Alternatively, you can save your quest to a file if you wish. You do that here:

Settings Tab -> Quest Management
Can I load a quest that I saved on an iOS device or vice versa?

No. Unfortunately this is currently not possible.

SUBSCRIPTIONS & PURCHASES

What is the difference between 'Unlimited Distance' purchase and the Premium subscription?

'Unlimited Distance' is a one time purchase that unlocks unlimited walking distance per day. This is a good option for users that don't want a subscription and that are happy with the basic features.

The Premium subscription provides access to 'Unlimited Distance' as well as the ability to share data with friends and see them on your map and in the fantasy world. It also includes additional premium avatars.

I purchased Premium/Unlimited Distance on iOS, can I use it on Android?

Yes, if your Fantasy Hike account is linked to your purchases on iOS, signing in with the same account on Android will ensure you retain access to 'Unlimited Data' and/or 'Premium'.

Why do I need a subscription for using the friends features?

Providing the friends features comes with continuous costs in form of cloud servers, maintenance and support. Since we have chosen to keep Fantasy Hike ad-free we can’t provide these features without a reoccurring income.

The one-time purchase 'Unlimited Distance' is available for users that do not want the friend features.

PRIVACY

How can I decide what data I share?

You can select what data you want to share with your friends here:

Settings Tab -> My Account -> Privacy
How can I block a user?

You can block a user that keeps sending you friend requests. When you have an unwanted friend request instead of choosing Accept/Ignore you can block the user here:

Settings Tab -> My Account -> Blocked Users

You will not receive friend invites from users that you have blocked. The users that you have blocked will not know that you have blocked them.

Do you share and/or sell my data?

You can find our privacy policy here.

You may find the privacy policy complex (so do we!). We've had help from an external company to create it to ensure it fulfils requirement from different legislations, uses correct legal language and covers all eventualities.

Here is a more informal summary of how we use your data:

Data we collect
  • Data that is needed for the apps functionality. For example if you create an account then we collect email, username, password. If you share your data with your friends then the data that you share is collected, and so on.
  • Some analytics data. Such as “how often is the app used”.
  • Note that we never collect your location.
How we use it
  • We share your data in the sense that we use third-party providers for hosting it. The third-party services do not share or sell your data. They do not use your data for tracking.
  • We may use your data for our own analytics. For example to get an average of how often users interact with the app.
  • We may in rare cases use your data to contact you. For example if we notice something wrong with your account then we may try to contact your through your email. We will not use your email for any promotional purposes.
  • We do not sell your data to any third-party.
  • We do not provide your data to any third-party except for the ones that are needed for the app's functionality. Your data is not used for tracking purposes.

TROUBLESHOOTING

Fantasy Hike registers no miles / not enough miles

Permissions

Ensure that Fantasy Hike has the required permissions.

To track your progress properly Fantasy Hike always requires:

  • Access to your physical activity.
  • To be allowed to run in the background.

You can verify so that Fantasy Hike has access to these on: Settings Tab -> Quest Tracking

Autostart in Background

Some manufacturers add extra battery optimisations that prevents apps from starting in the background. On these devices Fantasy Hike needs to be added to the list of apps that are allowed to start in the background.

We try to identify these manufacturers and provide a link to configure this. Go to:

Settings Tab -> Quest Tracking

And check if the item “Autostart in Background” is available in the ‘Permissions’ section.

If it is not available it is most likely because your phone does not require this, but it could also be because your phone manufacturer have updated something so that Fantasy Hike can’t find the setting for it. You can open the Settings app, search for “Autostart” and see if your phone has any settings for apps that are allowed to autostart in the background.

Placement

The placement of your phone may affect how many steps it registers and hence the distance in Fantasy Hike.

Generally it works better if you have it in your hand or in places close to your body.

Fantasy Hike registers too many miles

Step length

You may have to configure your body measurements and/or your step length. Go to:

Settings Tab -> Body Measurements

Placement

The placement of your phone may effect how many steps it registers and hence the distance in Fantasy Hike.

Generally it works better if you have it in your hand or in places close to your body.

Health Connect

If you have allowed Fantasy Hike to read data from Health Connect then the data in Health Connect will affect your total miles.

  1. Check in Fantasy Hike which Health Connect activity you have selected to use. Go to:

    Settings Tab -> Quest Tracking -> Health Connect

    Note that the option to select health activity is only visible when Fantasy Hike has access to Health Connect data.

  2. Check the data for this activity in Health Connect. You can open Health Connect through:

    Settings Tab -> Quest Tracking -> Health Connect -> Manage Data & Access

    Then you can see the reported data:

    Data and access -> Activity -> Distance/Steps -> See all entries
  3. If you have too much data in Health Connect you will have to investigate which app that reports this data. You may also want to switch which Health Connect activity Fantasy Hike is using (for more details see the Health Connect section).

  4. If both Health Connect and the Device Step Counter are enabled in Fantasy Hike then it will collect activity data from both and then merge them by selecting the one that reported the most steps/distance during a short time period. This means that Fantasy Hike can have more distance than Health Connect.

    If the Health Connect data is reasonable but Fantasy Hike registers too many miles then it can be because a Health Connect source reports the wrong start and stop time for the activities. This can lead to an incorrect merge of the data.

    You can disable the step counter in Fantasy Hike and only use data from Health Connect:

    Settings App -> Quest Tracking -> Device Step Counter
My purchase fails

There can be many different reasons for this. One of the most likely causes is a problem with your payment details, such as an expired card or similar.

Google has a good support page with suggestions here. Of course you are also welcome to contact us if there is something we can assist you with.

I can't see my friends' progress

In order to see your friends progress and to see your friends on the map the following conditions must be met:

  • You need to have a Premium subscription.
  • Your friend(s) need to have a Premium subscription.
  • Your friend(s) must share their data. See “How can I decide what data I share?”.
I signed in/out and my purchase/subscription disappeared

Fantasy Hike uses RevenueCat to power the in-app purchases. With RevenueCat your purchases are linked to your Fantasy Hike account so that if you sign in on another device you will still have access to your subscription. This also means that if you sign out / switch account you may also loose access to your purchases.

However, you purchases are always tied to your Google Account (or Apple ID if you purchased it on iOS). You can always restore all purchases for your Google Account. You restore your purchases here:

Settings Tab -> Subscriptions & Purchases -> Restore

When you restore the purchases they will be linked to the Fantasy Hike account that you are signed in with.

I lost my Quest!

Check if your quest is backed up. See "Is my Quest backed up?"

Sometimes it is possible to recreate your lost quest even if it is not backed up Contact us and we'll see how we can help you.

CONTACT US

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