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SUPPORT

GENERAL

How are the 'Second Breakfasts' and other stats calculated?

Here is a quick summary of how they are calculated:

  • Late mornings: If your first registered movement of the day is after a certain time in the morning.
  • Second Breakfast: If you have moved around, but then take a break between certain times in the morning.
  • Elevenses: Similar to second breakfast but somewhat later.
  • Afternoon Tea: Also similar but in the afternoon.
What does the 'Paddling Bonus' mean?

During some parts of your quest your avatar will travel by boat. Paddling down-streams would typically move you quite much faster than normal walking. When the paddling bonus is turned on you will receive extra bonus distance in the quest for all distance you walk in real life. The bonus varies depending on the conditions of the (in-game) river but is generally a factor of 2x to 5x your real life walking distance.

The bonus distance will only affect your progress in the quest, it will not show on any of your Quest Stats.

Is it possible to keep up with Mr Underhill?

Mr Underhill is very fast indeed! He is in a great hurry as the fate of the world rests on his shoulders. Still, he does take a couple of very long breaks along the way (it is hard to blame him when there is elven food, wine and song on the menu). If you want to challenge him then you should aim at averaging at least 8 miles (13 km) per day, with “Paddling bonus” turned on.

Luckily, for those of us that identify more with the the average halfling, there are other challengers to choose from.

DEVICE COMPATIBILITY

Will Fantasy Hike work with my Apple Watch?

Yes. Just make sure that Fantasy Hike has access to your Apple Health “Running + Walking Distance” data.

Will Fantasy Hike work with my Fitbit device?

Yes

The Google Health (Fitbit) app can sync your walking and running distance from your Fitbit device to Apple Health, which Fantasy Hike can then access.

Add your Fitbit device to the Google Health (Fitbit) app and ensure it is syncing the "Walking + Running Distance" activity with Apple Health. Ensure that Fantasy Hike has access to read "Walking + Running Distance" from Apple Health.

Note: Older versions of the Fitbit app did not support syncing data with Apple Health.

Will Fantasy Hike work with my Garmin device?

Short answer

Not well. Sorry :(

Long answer

Garmin Connect reports walking and running distance to Apple Health were Fantasy Hike can pick it up. However in our testing(1) Garmin Connect unfortunately reports the walking and running data without any proper start or end time, which is quite incompatible with Apple Health. Garmin does not seem very keen on addressing this issue.

This can result in that you get a much greater distance in Apple Health than what you’ve actually walked. Unfortunately the error in distance can be even greater in Fantasy Hike, this is due to Garmin Connect writing and re-writing the current day’s walking history in Apple Health every time it synchs.

Fantasy Hike does not integrate directly with Garmin’s own interfaces and has no plan to do so in the near future. We simply do not have the resources to maintain it.

If you still want to use Fantasy Hike with your Garmin device and with correct walking distance then one option is too not allow Garmin Connect to share “Walking + Running distance” to Apple Health and instead enter the data manually.

(1) We have tested with a limited set of Garmin devices.

QUEST TRACKING & QUEST MANAGEMENT

I just purchased a Premium subscription. How do I get all the miles from when I started my Quest?

Go to:

Settings Tab -> Quest Tracking -> Search for Old Data

This will let you search for all data that has been reported since your quest started.

How do I report data manually?

Fantasy Hike does not yet have a way to report data manually directly in the app. However you can report data manually in the Health App and then Fantasy Hike will ‘pick it up’ from there.

You can report data manually here:

Health App -> Summary Tab -> ‘Walking + Running Distance’ -> Add Data (in the title bar)
How can I check if Fantasy Hike is integrated with Apple Health?

You can do this in the Health app:

Health App -> Sharing Tab -> Apps -> Fantasy Hike

Then verify that Fantasy Hike is allowed to read Walking + Running Distance.

Does Fantasy Hike count the distance that I drive?

No. Fantasy Hike uses the “Walking + Running distance” activity. However, sometimes you may receive notifications of quest progress when you drive. Apps in the background are not active all the time, Fantasy Hike “wakes up” in the background when iOS allows it and checks if there is any updates. This can result in a short delay in receiving the notifications of your progress.

If I have an account, is my quest backed-up on your cloud servers?

No, not currently.

If you choose to create a Fantasy Hike account then the data that you share with your friends is saved on our servers but your complete quest history is not. If you want to transfer your quest to a new phone see “How do I transfer my Quest to my new phone”.

How do I transfer my Quest to my new phone?

If you use Apple's Quick Start or if you use an iCloud backup to set up your new phone then your Fantasy Hike quest should be transfered as well.

You can also manually save your quest and then load it on your new phone. You save/load your quest here:

Settings Tab -> Quest Management

If you have lost your old phone then contact us, and we can see if we can help you recreate your quest.

PREMIUM SUBSCRIPTION

Do I need to have a Premium subscription for using Fantasy Hike?

No, you do not need a Premium subscription to use Fantasy Hike. However, without a Premium subscription there is a limit to your daily walking distance.

As an alternative to a Premium subscription, you can watch ads to increase your daily walking distance.

Note: Unfortunately there are some regions in which we are not able to provide Ads as an alternative to a Premium subscription.

What are the differences between the subscriptions?

The 'Premium', 'Premium Family' and 'Premium Hero' subscriptions all give full access to all features without Ads.

  • Premium: Full access.
  • Premium Family: Full access. Includes Apple Family sharing which allows you to share the subscription with family members.
  • Premium Hero: Full access. Includes Apple Family sharing which allows you to share the subscription with family members. If you want to give us extra support (requested by quite many users) you can do that by getting the Premium Hero subscription.

ADS

What type of ads does Fantasy Hike have?

Fantasy Hike allows the user to watch 'rewarded ads' to increase their daily walking distance.

These ads are optional and provide an alternative way to increase your daily walking distance without a Premium subscription.

Why didn't I receive a reward after watching an ad?

When you have successfully completed an ad, Fantasy Hike will confirm that the additional distance has been awarded.

If you do not see this confirmation, the ad may have been closed before it was completed. Some ads require you to wait for a close button to appear or to close more than one screen before the reward is granted.

How do I report a broken or inappropriate ad?

Tap the information button on the ad. From there, you may be able to report the ad directly to the ad provider.

You can also contact our support about the ad. Please include any ad ID or other identifying information shown on the ad's information page. Without this information, we may not be able to identify the specific ad.

Why can't I watch ads in my region?

Ads may not be available in certain regions due to local regulations or restrictions imposed by the ad networks that we use.

PRIVACY

Where can I find your Privacy Policy?

You can find our Privacy Policy here.

Does Fantasy Hike save my location?

No. Fantasy Hike does not store your location.

The app may request location permission in order to enable background functionality. Fantasy Hike does not record or store location coordinates or location history.

For more information see our Privacy Policy.

How can I decide what data I share with my friends?

You can select what data you want to share with your friends here:

Settings Tab > My Account > Data Sharing
How can I block a user?

You can block a user that keeps sending you friend requests. When you have an unwanted friend request instead of choosing Accept/Ignore you can block the user here:

Settings Tab -> My Account -> Blocked Users

You will not receive friend invites from users that you have blocked. The users that you have blocked will not know that you have blocked them.

TROUBLESHOOTING

Fantasy Hike registers no miles / not enough miles

Fantasy Hike can pick up distance from the Motion & Fitness framework as well as from Apple Health.

  • Verify that Fantasy Hike has access to Motion & Fitness. You do this on the Settings Tab in Fantasy Hike.

  • Sometimes all Motion & Fitness tracking is disabled on the device. Check this on:
    Setting App -> Privacy & Security -> Motion & Fitness

  • Verify that Fantasy Hike has access to read “Walking + Running Distance” from Apple Health. You do this in the Health app
    Health App -> Sharing Tab -> Apps -> Fantasy Hike

  • Verify that the distance you would expect has been reported to Apple Health. You do this in the Health app:
    Health App -> Browse Tab -> Activity -> Walking + Running Distance
Fantasy Hike registers too many miles

We have only encountered this issue together with Garmin devices. If you have a Garmin device please read the ‘Will Fantasy Hike work with my Garmin device’ question for more details.

My purchase fails

There can be many different reasons for this. One of the most likely causes is a problem with your payment details, such as an expired card or similar.

There are many pages on the web with good suggestions on how to fix this. For example this one. Of course you are also welcome to contact us if there is something we can assist you with.

I signed in/out and my subscription disappeared

Fantasy Hike uses RevenueCat to power the in-app purchases. With RevenueCat your purchases is linked to your Fantasy Hike account so that if you sign in on another device you will still have access to your subscription. This also means that if you sign out / switch account you may also loose access to your purchases.

However, you purchases are always tied to your Apple ID. You can always restore all purchases for your Apple ID. You restore your purchases here:

Settings Tab -> Subscriptions & Purchases -> Restore
I lost my Quest!

Sometimes it is possible to recreate your lost quest. Contact us and we'll see how we can help you.

CONTACT US

Didn't find the answer you were looking for? Or do you have some (positive or negative) feedback? Don't hestitate to contact us! We try to reply as fast as we can.

Support & Feedback